Privacy Policy

1. Who We Are

Oakwoods Scaffolding Services Ltd provides scaffolding installation, inspection, and related access services across the UK. We are committed to handling your personal data lawfully, fairly, and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following types of personal data:

• Contact details – Name, phone number, email address, site or billing address.

• Service information – Job specifications, site access requirements, project notes.

• Payment information – Invoice records, transaction details (handled securely via bank or payment provider).

• Communications – Call logs, emails, website contact form submissions.

• Website data – IP address, browser type, visited pages, device info (via analytics and cookies).

3. Why We Collect Your Data

We process your data to:

• Respond to service enquiries and provide quotations

• Plan, manage, and complete scaffolding jobs

• Communicate updates, send invoices, and process payments

• Maintain service records and manage safety documentation

• Improve the website and customer experience

• Send relevant updates or promotional offers (only with your consent)

4. Legal Basis for Processing

We rely on the following legal grounds:

• Contractual obligation – To deliver agreed services

• Legal obligation – For record keeping and compliance

• Legitimate interest – For business improvement and communications

• Consent – For marketing, only where you’ve opted in

5. Who We Share Your Data With

We only share data when necessary with:

• Accountants and tax advisors – for financial processing

• Banks and payment processors – for secure transactions

• IT and hosting providers – for email, website, and data storage

• Legal or regulatory authorities – where required by law

We do not sell, trade, or rent your data.

6. How We Protect Your Data

• SSL encryption is used on our website

• All business systems are password protected and access-controlled

• Data is stored securely within UK-based or GDPR-compliant systems

7. How Long We Keep Your Data

• Project and invoice records – retained for 7 years to meet HMRC and legal obligations

• Enquiries not resulting in a job – deleted after 12 months

• Marketing data – retained until you unsubscribe or request removal

8. Your Rights

You can request to:

• Access the personal data we hold

• Correct any inaccurate information

• Have data erased where legally appropriate

• Object to processing or request limits

• Withdraw consent at any time (for non-essential communications)

To do so, email: info@oakwoodscaffoldingservices.co.uk

9. Complaints

If you’re not satisfied with our handling of your data, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk